Support

01

FAQ

If you’ve got a question, there’s a good chance we’ve covered it in our FAQs , but if not, please get in touch with our Customer Services team.

Charcoal
Gas
ROTISSERIE
Customer Query

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HUB
fusion
cube

What kind of charcoal should I use ?: For optimum performance, we recommend Everdure by Heston Blumenthal natural lump charcoal. The Fast Flame Ignition System can light briquettes at the press of a button, but due to the large variances in ingredients used by different manufacturers, we can’t guarantee their ignition time.
Can the FUSION or HUB be used indoors?: No. Like most barbeques, these are designed for outdoor use only.
Can I add more charcoal during cooking ?: Yes. The grills are designed to make refuelling easy, though you should refer to your manual to check maximum advised limits.
The handles on the HUB are ‘cool to touch’; does this mean I don’t need to wear heat resistant gloves?: Cool to touch handles are a great safety feature, but we always recommend using heat protective gloves when operating your FUSION or HUB BBQ.
Can I switch the element back on during cooking ?: For extra safety, the HUB and FUSION have overheat protection, which may prevent the element from re-activating until the barbeque cools down.

How does this work?
If you add more coal during cooking, and press the Fast Flame Ignition button, the element will only activate if the BBQ is below a preset temperature. If it doesn’t come on, it usually means the charcoal will light promptly without intervention.
Can I use a power extension cord ?: Yes, if it’s approved for outdoor use.
Can I leave the Rotisserie rod and Cliplock forks in the storage area once coals are ignited ?: Yes. You can always access the storage area of your barbeque, but should take extra care if lit, as the contents may be hot.
Can I put the grills and Cliplock Forks into the dishwasher after use?: We do not recommend cleaning these parts in the dishwasher. Due to the various chemical ingredients found in dishwasher detergent, parts may discolour as a result. We recommend warm soapy water with a low chemical content.
How often should I clean my BBQ?: Once the BBQ has cooled, a simple wipe down is all that’s needed. We recommend cleaning your BBQ after every use, but don’t use harsh chemicals, or abrasive wire, as this may damage the protective coating on the grills and outer body. To help make cleaning easier, the firebox is designed with minimal angles and joins, which can trap grease. You can also oil grills before and after use to help prevent food sticking.
Maintaining the stainless steel charcoal grid.: After each use, clean the grid with warm soapy water to remove ash residue.
Ash that has built up and subsequently hardened, can trap moisture from the air causing premature erosion and discoloration. Remove any hardened ash with some soapy water and a fine wire brush.
After cleaning, allow the grid to dry and lightly season with some vegetable oil.
Place the part back inside the black tray and cover the barbeque with an Everdure by Heston premium cover.
Where should I store my BBQ?: When not in use, be sure to keep your BBQ in a well-protected area. For the best protection, we recommend covering it with a fitted Everdure by Heston Premium cover , to avoid weather damage.
Are there any accessories available ?: Yes. You can find full details of accessories available here.

What kind of charcoal should I use ?: For optimum performance, we recommend Everdure by Heston Blumenthal natural lump charcoal. The Fast Flame Ignition System can light briquettes at the press of a button, but due to the large variances in ingredients used by different manufacturers, we can’t guarantee their ignition time.
Can the FUSION or HUB be used indoors?: No. Like most barbeques, these are designed for outdoor use only.
Can I add more charcoal during cooking ?: Yes. The grills are designed to make refuelling easy, though you should refer to your manual to check maximum advised limits.
Can I switch the element back on during cooking ?: For extra safety, the HUB and FUSION have overheat protection, which may prevent the element from re-activating until the barbeque cools down.

How does this work?
If you add more coal during cooking, and press the Fast Flame Ignition System button, the element will only activate if the BBQ is below a preset temperature. If it doesn’t come on, it usually means the charcoal will light promptly without intervention.
Can I use a power extension cord ?: Yes, if it’s approved for outdoor use.
Can I leave the Rotisserie rod and Cliplock forks in the storage area once coals are ignited ?: Yes. You can always access the storage area of your barbeque, but should take extra care if lit, as the contents may be hot.
Can I put the grills and Cliplock Forks into the dishwasher after use?: We do not recommend cleaning these parts in the dishwasher. Due to the various chemical ingredients found in dishwasher detergent, parts may discolour as a result. We recommend warm soapy water with a low chemical content.
How often should I clean my BBQ?: Once the BBQ has cooled, a simple wipe down is all that’s needed. We recommend cleaning your BBQ after every use, but don’t use harsh chemicals, or abrasive wire, as this may damage the protective coating on the grills and outer body. To help make cleaning easier, the firebox is designed with minimal angles and joins, which can trap grease. You can also oil grills before and after use to help prevent food sticking.
Maintaining the stainless steel charcoal grid.: After each use, clean the grid with warm soapy water to remove ash residue.
Ash that has built up and subsequently hardened, can trap moisture from the air causing premature erosion and discoloration. Remove any hardened ash with some soapy water and a fine wire brush.
After cleaning, allow the grid to dry and lightly season with some vegetable oil.
Place the part back inside the black tray and cover the barbeque with an Everdure by Heston premium cover.
Where should I store my BBQ?: When not in use, be sure to keep your BBQ in a well-protected area. For the best protection, we recommend covering it with a fitted Everdure by Heston Premium cover, to avoid weather damage.
Are there any accessories available ?: Yes. You can find full details of accessories available here.

What type of charcoal can I use ?: The CUBE can be used with either Everdure by Heston Blumenthal natural lump charcoal or briquettes. Please see user manual for the maximum amount of coal to use.
How can I light the charcoal ?: Charcoal can be lit by placing a small firelighter underneath the charcoal rack. We recommend natural firelighters (such as compressed wood cubes that do not contain chemicals).
I want to use my CUBE on the beach, is this ok ?: The CUBE is a great picnic BBQ, but please always use caution. The BBQ has a heat protective shield on the underside, but if this area becomes blocked (by deep sand or long grass for example), the heat can’t escape and may cause damage to your BBQ. Always keep the underside of the BBQ clear of obstruction and never use it on a picnic rug or similar. If you’re using your CUBE at the beach, always dispose of used coals responsibly.
Can I use my CUBE on a table ?: If the right amount of charcoal is used, and the underside of the BBQ is clear, you can use your CUBE on tables that can withstand heat of 80 degrees C above the current ambient temperature.
There are handles on the side, does this mean the product can be moved during use ?: The handles have been designed to minimise heat transfer. However, as charcoal is extremely hot, please select a suitable location before cooking, and try not to move the BBQ until the charcoal has cooled. Never grab the outer body when in use and always try to wear heat resistant gloves during cooking.
How do I remove hot coals when I’m done ?: Always dispose of hot coals responsibly. Never leave them in sand on the beach, grass or in public bins. We always recommend waiting until the coals have completely cooled, and placing any leftover ash in a galvanised bucket or tin. Always take care when handling hot ash.
Why do you recommend using aluminium foil underneath the black charcoal chamber ?: Aluminium foil on the underside of the charcoal tray catches any residual grease, dirt and ash from cooking, making the cleaning process easier. The aluminium foil also acts as a deflector of heat. This helps minimise paint discolouration as a result of accidental charcoal overloading
How often do you recommend cleaning the BBQ ?: The CUBE should be cleaned after each use. Please remember to remove any used aluminium foil and only use warm soapy water, not harsh chemicals which may damage the product.
Where should I store the CUBE when not in use?: We recommend using a CUBE travel bag for storing when not in use. Any storage area should be dry and protected from the elements.

Should I cook with the hood up or down ?: The FURNACE and FORCE are designed to be used either way, with the power to cook with the hood up, and the benefits of convection heating if you cook with the hood down – perfect for Sunday roasts.
Just remember to pre-heat your BBQ for 5 mins (ambient temperature conditions dependent) before starting.
How do I cook with the hood down ?: The FURNACE has three burners and the FORCE has two burners so the technique is slightly different but the convection science is still the same. The idea of convection heating is to cook ‘slow and low’. When the hood is down, we recommend having only one burner on low or medium setting (depending on the weather). Place the meat over the section with the burners completely off; this will generate a great 360 degrees hot airflow around the meat without scorching the underside (the indirect method).

Remember to NEVER leave the burners on high with the hood down for more than 5 minutes – the BBQ will overheat. For even better results, try the Everdure by Heston Blumenthal roasting rack .
Can I use the FORCE or FURNACE on a table ?: Yes. Both BBQs have been designed to be used on or off the stand. Check your manual for help deciding whether an area is suitable to stand your BBQ on during use.
Do I need to use lava rock or diffusers ?: No. The BBQ grills are designed with integrated flame tamers. This stops oils and juices from falling directly onto the burners (to help reduce flare ups).
Can I use natural gas ?: The BBQs can be converted for use with natural gas (AU/NZ only)
Is it ok to put the BBQ plates or grills in the dishwasher ?: The plates and grills on the FURNACE and FORCE are coated in porcelain enamel (which aids heat retention and helps avoid food sticking on the surface). Dishwasher detergent can break down the porcelain enamel over time, so we don’t recommend putting them in the dishwasher. To help their longevity, you should clean after use with non-abrasive scourers and soapy water.
Do I need to use a cover on my BBQ ?: Even though the FURNACE and FORCE are made from die cast aluminum (which does not rust) we always recommend using an Everdure by Heston Premium cover to help protect the paint from sun bleaching or UV damage. The products should never be stored without a cover in a damp location for a long period of time.
Are there any accessories available?: Yes. You can find full details of accessories available here.

Should I cook with the hood up or down ?: The FURNACE and FORCE are designed to be used either way, with the power to cook with the hood up, and the benefits of convection heating if you cook with the hood down – perfect for Sunday roasts.
Just remember to pre-heat your BBQ for 5 mins (ambient temperature conditions dependent) before starting.
How do I cook with the hood down ?: The FURNACE has three burners and the FORCE has two burners so the technique is slightly different but the convection science is still the same. The idea of convection heating is to cook ‘slow and low’. When the hood is down, we recommend having only one burner on low or medium setting (depending on the weather). Place the meat over the section with the burners completely off; this will generate a great 360 degrees hot airflow around the meat without scorching the underside (the indirect method).

Remember to NEVER leave the burners on high with the hood down for more than 5 minutes – the BBQ will overheat. For even better results, try the Everdure by Heston roasting rack .
Can I use the FORCE or FURNACE on a table ?: Yes. Both BBQs have been designed to be used on or off the stand. Check your manual for help deciding whether an area is suitable to stand your BBQ on during use.
Do I need to use lava rock or diffusers ?: No. The BBQ grills are designed with integrated flame tamers. This stops oils and juices from falling directly onto the burners (to help reduce flare ups).
Can I use natural gas ?: The BBQs can be converted for use with natural gas (AU/NZ only)
Is it ok to put the BBQ plates or grills in the dishwasher ?: The plates and grills on the FURNACE and FORCE are coated in porcelain enamel (which aids heat retention and helps avoid food sticking on the surface). Dishwasher detergent can break down the porcelain enamel over time, so we don’t recommend putting them in the dishwasher. To help their longevity, you should clean after use with non-abrasive scourers and soapy water.
Do I need to use a cover on my BBQ ?: Even though the FURNACE and FORCE are made from die cast aluminum (which does not rust) we always recommend using an Everdure by Heston Premium cover to help protect the paint from sun bleaching or UV damage. The products should never be stored without a cover in a damp location for a long period of time.
Are there any accessories available?: Yes. You can find full details of accessories available here.

Filter by Product

HUB
FUSION

How do I set up my rotisserie ?: The forks and rods are all stored in the small storage section located at the side of the product. Simply depress each pole to release from the storage position and select one of 3 defined heights. Get your meat trussed onto the rotisserie rod and secure with the Cliplock Forks. Insert the end of the rod to rotisserie pole, press the on switch at the front (marked with arrows) and you’re off and cooking.
How much weight can I add ?: The HUB motor is rated to 40kg. Before purchasing meat, it is important to measure the length so you can be certain that it fits on the BBQ rather than concentrating on the weight.
The HUB is packed with power and will easily hold a sucking pig – just remember to measure the length of the pig before purchasing. If you want to rotisserie meat that contains a large bone, such as leg of lamb, simply ask your butcher to remove the bone and roll it before you taking it home.
There is a noise coming from the motor, is this normal ?: The motor may, on occasion, produce an operating noise. To help reduce this, we recommend applying a small amount of lubricant spray into the motor drive shaft before using it for the first time. To help maintain the motor during times of regular use, we recommend adding a small amount of lubricant spray once a month. To help maintain a smooth rotation, please clean regularly with a damp cloth. Please do not overspray the motor as lubricant as this may drip into the BBQ causing a chemical smell.
How do I remove the rod once the meat is ready ?: We always recommend using heat protective gloves when handling the rotisserie. Please ensure to switch the motor off before attempting to remove the rod. Once the motor has stopped turning, lift up the lid on the left hand pole and grab the rod handle securely. With your other hand, grab the opposite end of the pole and gently remove it from the motor drive shaft. Put the meat and rod onto a large preparation area and allow to rest. Once cool, remove the forks and rod from the meat and prepare to serve. Please remember: Never attempt to remove the rod with only one hand and never remove it whilst the motor is still turning. Failure to follow these steps can result in injury and / or product damage. We always recommend 2 people when removing the rod from the HUB.
How long can I run the motor for?: We recommend using the HUB rotisserie for maximum 6 hours at any one time. If you need to cook for longer, please ensure that the BBQ and parts are allowed to cool before starting again.

Setting up the FUSION rotisserie for first use.: When setting up your FUSION rotisserie for the first time, simply download and follow the attached instructions.
How do I set up my rotisserie ?: The forks and rods are all stored in the small storage section located at the side of the product. Simply depress each pole to release from the storage position and select one of 3 defined heights. Get your meat trussed onto the rotisserie rod and secure with the Cliplock Forks. Insert the end of the rod to rotisserie pole, press the on switch at the front (marked with arrows) and you’re off and cooking.
How much weight can I add ?: The FUSION motor is rated to 15kg. Before purchasing meat, it is important to measure the length so you can be certain that it fits on the BBQ rather than concentrating on the weight.
If you want to rotisserie meat that contains a large bone, such as leg of lamb, simply ask your butcher to remove the bone and roll it before you taking it home.
There is a noise coming from the motor, is this normal ?: The motor may, on occasion, produce an operating noise. To help reduce this, we recommend applying a small amount of lubricant spray into the motor drive shaft before using it for the first time. To help maintain the motor during times of regular use, we recommend adding a small amount of lubricant spray once a month. To help maintain a smooth rotation, please clean regularly with a damp cloth. Please do not overspray the motor as lubricant as this may drip into the BBQ causing a chemical smell.
The poles seem to be angled out slightly on the FUSION, is this normal ?: Yes. If you lift the small cap on the pole where the handle drops into, you will see a very small raised area. On the end of the rod (near the handle) you will see a small area that has been cut out. If this cut out area of the rod comfortably fits over the small raised area on the pole, then the rod is locked into position. The two poles on the BBQ are slightly angled so they can retract back into the body of the BBQ smoothly and without a lot of friction.
How do I remove the rod once the meat is ready ?: We always recommend using heat protective gloves when handling the rotisserie. Please ensure to switch the motor off before attempting to remove the rod. Once the motor has stopped turning, lift up the lid on the left hand pole and grab the rod handle securely. With your other hand, grab the opposite end of the pole and gently remove it from the motor drive shaft. Put the meat and rod onto a large preparation area and allow to rest. Once cool, remove the forks and rod from the meat and prepare to serve. Please remember: Never attempt to remove the rod with only one hand and never remove it whilst the motor is still turning. Failure to follow these steps can result in injury and / or product damage. We always recommend 2 people when removing the rod from the HUB.
How long can I run the motor for ?: We recommend using the FUSION rotisserie for maximum 3.5 hours and the HUB for maximum 6 hours at any one time. If you need to cook for longer, please ensure that the BBQ and parts are allowed to cool before starting again.

02

Customer service

If you’ve got a question, there’s a good chance we’ve covered it in our FAQs , but if not, please get in touch with our Customer Services team.

03

Warranty

To register your warranty details simply click on the registration button below and complete the form. Please make sure you retain proof of purchase should you ever need to make a warranty claim.

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04

User manuals

Please contact our customer service on 1300 HESTON or submit the form below with your serial number to receive the user manuals.

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Support

To help you get the most from your Everdure by Heston barbeque, we’ve put together some handy FAQs, along with a few hints and tips. If you still need help, reach out to our Customer Services team.

FAQ

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CONTACT DETAILS

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PRODUCT INFORMATION

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